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Questions?

Snuggly Care Instructions

Our outer covers are 100% machine washable, bean bag covers and our main inner weighted blanket (Including Our Full Minky Blanket) are not recommended to be machine washed. 

Although many of our customers do wash their inner snuggly weighted blanket & bean bag covers in the washing machine, we do recommend that you try to avoid this in order to increase the lifespan of your bean bag cover, blanket and cover. 

General Questions

What Payment Methods Do You Accept?

We accept all major credit cards, such as VISA, Mastercard, AMEX and PayPal. All of our orders are processed in USD at checkout. They will all be converted at the best current exchange rate.

We are working on getting After Pay!

When Will My Order Be Shipped?

Once you place your order and the payment is verified, your order will be immediately processed, please allow up to 1-3 business days to receive your confirmation email, which includes your tracking information.

I Need To Change Or Cancel Something On My Order. How Can I Do That?

Please email or call us on +64 27 644 7988 or simply email us at hello@snugglyfactory.com

How Do I Return An Item?

If you are not satisfied with your purchase and wish to return an item, please let us know within 30 days from receiving your order. 

Will Shipping Be Covered For My Returns?

All return shipping fees and other miscellaneous fees are covered by us!

What If The Item(s) I Received Are Defective, Incorrect, Damaged, Or Missing?

Please contact us within 7 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing. 

How Long Is The Return Process, And When Will I Receive My Refund?

Processing refunds may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed. 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving the returned item or cancellation request.

Terms and conditions apply.